Simple definition: the quality or state of being dedicated to a person, group, or cause.
This month I would like to introduce you to our Office Manager, Barb Shipley, and one of our Customer Service Specialists, Mary Audet. These two 25 year employees exemplify loyalty and dedication to providing the best service to our customers.
Why is Employee Loyalty Important?
One of the most important factors of our business success is customer satisfaction. The desire to experience exceptional value again draws the customer back to our business. Loyal employees like Barb and Mary provide this value. Companies like ours need 2 things to grow their way out of difficult times: (1) for our customers to stay with us, and (2) we always must improve on our productivity. There is a strong relationship between productivity, loyalty, employee satisfaction, customer loyalty, and profitability. This only happens through an organization of committed, loyal employees.
Corrigan Record Storage has enjoyed long term success from the quality of work and loyalty from Barb and Mary. Our entire team here at Corrigan has in some way gained valuable experience from both of them. We honor their commitment and assurance to solve any problem, to answer any question, and to provide their experience for the demands of our customers.